Frequently Asked Questions

Are there any setup fees?
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No setup fees for any of our services. We work with all partners to provide full support to integrate and use our services. If you require any white label features we may need to charge an implementation fee.
Can I cancel anytime?
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Yes you can, all our contracts have flexible terms inside.
Do you offer free trials?
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Yes we provide free trials of all services, please get in touch.
Is Channex PCI Compliant or Certified?
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Yes. Channex is certified PCI DSS Level 1 compliant. This means all your data and customer information is ultra secure.
Who does the integration?
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We require all PMS partners to write to the Channex Connectivity Hub API, all tokenisation services also must follow the Channex API
I have a lot of properties, can I connect them all?
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Yes our service allows you to use as many or as little as you want. If you have huge amount please let us know and we can arrange some pricing
My PMS provider uses Channex, can I ask Channex for support directly?
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We have enterprise plans where a PMS provider can use our connectivity to provide to their customers, you might find out about Channex in this way because you have to select our name in booking or Expedia. All support should be done with the PMS and we provide them support if they run into issues. If it is an emergency please reach out to us direct.

Still need help?


Read additional information about our API here

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